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Japan training: mainland heat treatment can not do, why Japan can do?

March 9, Tokyo morning under raining the temperature dropped to 12 degrees, I with our manager went to in Kanagawa “Muto Kogyo Co., Ltd.,” the heat treatment plant to pick up products. we got off the train and crossed a river went to a nearby factory,there are many precision machinery factories, surface treatment, heat treatment plants, however the river is very clear so that people can see the sand under the river.
This product is need to do, part heat treatment”, we check the 4 ~ 5 heat treatment plant which one are around the Shenzhen and Dongguan, the all plants need to change part to whole. Kodate san think it is invalid, he go directly to heat treatment plant to check with an experienced workers explained in detail. Finally the workers agreed to the challenge, but another difficult decision is the material S55C replaced to SKS3. But the designer does not accept changes to the material or can not change the overall heat treatment. This is why we find the japan treatment to do this products.
After picked up goods, enthusiastic manager of factory took us to visit the factory and introduce the factory detailed. There are 2 the highest metal heat treatment technician , there are 11 people are level 1 metal heat treatment technician, 2 people for metal heat treatment technician level 2. All the equipment on the first floor about 800 square meters. Vacuum, low vacuum, dip charcoal, compartmentalized, cryogenic treatment, high frequency, oil cooling, passivation, sandblasting, bath, shock, which are processed in factory. Only three people work during the day, five sales visited the customers all the day. Every day 5:00 pm the sales clerk to set the product into the heating furnace. 2 people from the night shift guard, cooling hardness was measured after 5:00 am out, the clerk and then send them back. Full operation of the entire heat treatment temperature management by a centralized computer system, the heating time to be alert. All customers the product’s “heating temperature Report” permanent preservation, can be provided at any time
The products need to do the first use with Sanso ba バーナー silver solder gas pan, then 600 degrees tempering. Heat time by the surface color of the product is determined, Heat time is too short low hardness, heat deterioration of the product for too long, so this heat treatment need to accumulate a lot of experience. “Sanso ba バーナー” is a flammable gas, needed in Japan to obtain a recognized national certificate before you can use it for work.
Now many mainland manufacturers like to do simple and lucrative job, the gap will be greater and greater, the last surviving difficult. The courage to challenge new things, people or companies able to get a lot of opportunities.


I was training in Japan – glasses shop integrated services Seller

When the company organized “Japan Tour” in May last year, i want to buy the glasses in Japan, it was seeking only attractions. Today accompanied with a friend of mine to go on optical shops. In addition to the clerk who entered the shop gentle smile of course, outside of the identification display was orderly glasses. A radiant male clerk came to greet us, “Welcome.”
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Staff: Hello Mrs! Glad to serve for you, in here you can try any one glasses, what kind of style you like. . . . . . ?
Me: I just looking. . . . .
Staff: Mrs, this piece of red glasses you choose is suitable for your complexion, rosy, just now this products is doing to promote, the price is very affordable.
I heared staff said, looked after the discount price including frame price, seems to be quite cost-effective.
Staff: Mrs, did you decide to this one? I’ll give you measure the degree of myopia. If there are the lenses in stock, it takes about 20 to 30 minutes of production, you can wait in the shop or go somewhere else and then come back to pick it up.
Me: It’s not a very long time, I wait here.
Staff: Mrs, glasses prepared well, please try, it seems a little loose, I’ll give you a little Adjustment.
Me: Yes, I need it to a little tight, as tight as possible because I hope that I can not find the shop to adjustment.
Staff: I slightly adjusted down, afraid you wear tight uncomfortable. If you wear during your discomfort can go live optical shop near the adjustments.
Me: do you have chains in Tokyo? (Optical shops in Nagano)
Staff: ~~ ah? In Japan, you can go to any optician all will be happy to serve for you like cleaning glasses or loosen the tightening, no one will refuse.
Me: oh, are you not just sale? Just be responsible for the glasses to sell, why their own making, Is it not enough manpower?
Staff: glasses sold is part of my job, each employee is required here greeting customers→ Sales → myopia measured→ check out →frame assembly → products debugging.
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Perhaps it is not the same mode service, I remember every time I go Fuyong “Treasure Island glasses shop”, it seems only the clerk responsible for sales, production and assembly of the whole by the technical instructors to complete. Last week to Tokyo Tamakawa factory to process plant parts, the operating staff to finished parts directly to me and tell me the size of drawings have been checked, very confidently said, “You can rest assured that use.”
While many people are still said I only can do XXX while controversial, others have learned to walk in front of a lot, when it comes to the economic downturn, unemployment must be “I cannot do any XXX people.” So be sure to cherish now have to work in order to always have often ruminating so far and what can I do about it?


Products reflects characters

Nov. 11th is now a worldwide shopping carnival after Ma had found the business chance from a national single day. On this crazy and happy day this year, we also gain a “crazy” German customer. Searching for precision machining parts manufacturers on Google, this customer find us and sent an inquiry of small quantity drawings to us. He especially asked us if we had the experience of cooperating with Germans. We came to understand that the customer has a strong sense of quality and credibility. Since we have cooperated with several Germany customers, we are quite confident with this opportunity. During the mutual communication, the background of Japanese management and quality awareness of our company add more reassurance to this customer. Less than one hour after the quotation, the customer immediately sent the third message which says the price is OK and let us offer him the payment and payment terms. This is really a great surprise for me. But many years’ working experience just made me more calm and rational. I told our customer the payment terms and other details. To my surprise again, he sent me the bank transfer list with all our money payed, together with the handling charge. In the follow-up communication we learned from customers that he can clearly feel our sincere and credibility, so he had nothing to worry about. And our effort also shortened the delivery time from 10 days to

good7days, the customer gave us a big praise and affirmation email after receiving all the goods.

Soon after the first batch of production, the customer sent a new inquiry. Until now, Our impression in the minds of customers is fast delivery, good quality, there are only seven days of production time and 65 products need to be shipped to Germany. On receiving the requirements, we immediately hold a team meeting to discuss the processing, quality, technology and express ways. After careful evaluation we give a positive reply to our customer that we can do it. This time, he payed three times more advance money to us. Just as what he said, there will be many chances for us to cooperate with each other. So the money is just for preparation. Colleagues all say that the I have got a good customer, but look back to the communication process with customer, there is actually a “causal loop” rule. We always believe the management principle that products reflect characters and insist on the quality requirement of customer-focused, full participation and continuous improvement, and thus we can win the trust of customers and so as to get a win-win fruit.. five


Happy 2016

wishing you a happy and magical New Year.I hope it brings you lots of joy and happiness. All the best for you . Many greetings from Kanou
happy new year


Best wishes for you

Wishing you every happiness when Christmas is near,
and expressing appreciation for your cares and concerns .
Here is wishing you all a Merry Christmas and a New Year bright with joy and success